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TERMS & CONDITIONS

Prices, Terms & Conditions

Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at Greenleaf's Corporate Office in South Carolina.

Payment Policy

We accept payment by Visa, MasterCard, and American Express.

Shipments

Greenleaf currently ships to addresses within the United States (lower 48 states). At this time, we cannot ship to Post Office Boxes.

Shipping Charge

Our goal is to make your shopping experience easy, fun, and affordable.

We use a standard shipping rate based upon the value of the items in your cart to ensure that every order is shipped as safely and quickly as possible.  

We offer Free Shipping on all orders over $50.

On orders between $0 and $49.99, Shipping is $8. 

2-Day Expedited Shipping is also available for $20. 

For more shipping information, visit our Shipping Policy.

Sales Tax Charge

A Sales Tax of 6% will be charged for South Carolina residents.

Returns

  • Did your order arrive with one or more damaged products?

    We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing info@greenleafgifts.com. Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.

  • Did your order include the wrong items?

    We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or email us at info@greenleafgifts.com to let us know about the issue. One of our Customer Service Team Members will be more than happy to correct your order during business hours Mon-Thurs. 8am- 6pm and Fridays until 5pm EST (holidays excluded).    

  • Did you not like the fragrances you ordered?

    That’s perfectly understandable. Ordering fragrances online can be challenging because you are not able to smell the fragrance in person. Please contact our Customer Service Team regarding your order by emailing info@greenleafgifts.com or call 1-877-786-8486

  • Was the product quality not satisfactory?

    We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you will email us at info@greenleafgifts.com one of our Customer Service Team Members will respond within 24-48 hours.

    If you can provide an image of the issue with the product and of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance. As a thank-you for this communication, we will provide you a refund for the item or a replacement.

  • Was your order lost/missing?

We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at info@greenleafgifts.com. We are happy to investigate your missing order and issue a refund or a replacement.
    • Did you purchase one of our items from an independent retailer or online marketplace?

    Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a return or refund, please contact the retailer you purchased the item from. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service by phone at 1-877-473-3653 or by emailing us at info@greenleafgifts.com.
      • Changed your mind on your order and wish to return the items?

      You are welcome to return any unopened and unused items at your expense within 30 days from the ship date on your order. We ask that you include your name, order number and that all of the items are unused (in original packaging and unlit). Once the return is received, our Customer Service team will issue a refund for the value of the items returned. Returns may be sent to the address below:

        Greenleaf Gifts

        Attn: Returns

        951 S. Pine Street

        Spartanburg, SC 29302

        You may reach our Customer Service Team at 1-877-473-3653 or by emailing us at info@greenleafgifts.com for any questions related to your return.  

        • Did you have issues with a promo code?
        Please keep in mind that only one discount can be redeemed per order. If
        there is an automatic discount you are enjoying based on an item in your
        cart, you will not be able to apply a promo code to that order.
        If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-473-3653, or emailing us at info@greenleafgifts.com. One of our Customer Service Team Members will be happy to assist you within 24-48 hours.
        • Discontinued and Seasonal Items

        At Greenleaf Gifts we strive to bring you new fragrances on a consistent basis. As a result we discontinued less popular fragrances and items twice a year. Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable.

          Holiday fragrances and collections are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever comes first.

          For more information and assistance please email our Customer Service Team at info@greenleafgifts.com. 

          Contact Information:

          1-877-GREENLEAF
          (1-877-473-3653)
          Monday through Friday, 8:00 am - 5:00pm EST
          Fax: 1-877-843-2744

          Email: Greenleaf Customer Service
          Greenleaf, Inc.
          Website Return Department
          951 South Pine Street
          Spartanburg, SC 29302

           

          Product Warnings:

          All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Potpourri, Oils, Envelope Sachets, and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers. For more information about our product safety standards click here.