Prices, Terms & Conditions

Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at Greenleaf's Corporate Office in South Carolina.

Payment Policy

We accept payment by Visa, MasterCard, and American Express.

Shipments

Greenleaf currently ships to addresses within the United States (lower 48 states). At this time, we cannot ship to Post Office Boxes.

Shipping Charge

Our goal is to make your shopping experience easy, fun, and affordable.

We use a standard shipping rate based upon the value of the items in your cart to ensure that every order is shipped as safely and quickly as possible.

We offer Free Shipping on all orders over $50.

On orders between $0 and $49.99, Shipping is $8.

2-Day Expedited Shipping is also available for $20.

For more shipping information, visit our Shipping Policy.

Sales Tax Charge

A Sales Tax of 6% will be charged for South Carolina residents.

Returns

Did your order arrive with one or more damaged products?

We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing info@greenleafgifts.com. Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.
Did your order include the wrong items?

We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or email us at info@greenleafgifts.com to let us know about the issue. One of our Customer Service Team Members will be more than happy to correct your order during business hours Mon-Thurs. 8am- 6pm and Fridays until 5pm EST (holidays excluded).
Did you not like the fragrances you ordered?

That’s perfectly understandable. Ordering fragrances online can be challenging because you are not able to smell the fragrance in person. Please contact our Customer Service Team regarding your order by emailing info@greenleafgifts.com or call 1-877-786-8486
Was the product quality not satisfactory?

We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you will email us at info@greenleafgifts.com one of our Customer Service Team Members will respond within 24-48 hours.

If you can provide an image of the issue with the product and of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance. As a thank-you for this communication, we will provide you a refund for the item or a replacement.

Was your order lost/missing?

We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at info@greenleafgifts.com. We are happy to investigate your missing order and issue a refund or a replacement.

Did you purchase one of our items from an independent retailer or online marketplace?

Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a return or refund, please contact the retailer you purchased the item from. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service by phone at 1-877-473-3653 or by emailing us at info@greenleafgifts.com.

Changed your mind on your order and wish to return the items?

You are welcome to return any unopened and unused items at your expense within 30 days from the ship date on your order. We ask that you include your name, order number and that all of the items are unused (in original packaging and unlit). Once the return is received, our Customer Service team will issue a refund for the value of the items returned. Returns may be sent to the address below:

Greenleaf Gifts

Attn: Returns

951 S. Pine Street

Spartanburg, SC 29302

You may reach our Customer Service Team at 1-877-473-3653 or by emailing us at info@greenleafgifts.com for any questions related to your return.

Did you have issues with a promo code?

Please keep in mind that only one discount can be redeemed per order. If there

is an automatic discount you are enjoying based on an item in your

cart, you will not be able to apply a promo code to that order.

If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-473-3653, or emailing us at info@greenleafgifts.com. One of our Customer Service Team Members will be happy to assist you within 24-48 hours.

Discontinued and Seasonal Items

At Greenleaf Gifts we strive to bring you new fragrances on a consistent basis. As a result we discontinued less popular fragrances and items twice a year. Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable.

Holiday fragrances and collections are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever comes first.

For more information and assistance please email our Customer Service Team at info@greenleafgifts.com.

Mobile Terms of Service

Greenleaf Gifts Wholesale

Last updated: Feb. 9, 2026

The Greenleaf Gifts B2B mobile message service (the "Service") is operated by Greenleaf Gifts Wholesale (“Greenleaf Gifts B2B”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Greenleaf Gifts B2B’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Greenleaf Gifts B2B through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Greenleaf Gifts B2B. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18449412387 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Greenleaf Gifts B2B mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +18449412387 or email info@greenleafgifts.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Contact Information:

1-877-GREENLEAF
(1-877-473-3653)
Monday through Friday, 8:00 am - 5:00pm EST
Fax: 1-877-843-2744
Email: Greenleaf Customer Service
Greenleaf, Inc.
Website Return Department
951 South Pine Street
Spartanburg, SC 29302

Product Warnings:

All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Potpourri, Oils, Envelope Sachets, and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers. For more information about our product safety standards click here.