Prices, Terms & Conditions
Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at Greenleaf's Corporate Office in South Carolina.
We accept payment by Visa, MasterCard, and American Express.
Greenleaf currently ships to addresses within the United States (lower 48 states). At this time, we cannot ship to Post Office Boxes.
Our goal is to make your shopping experience easy, fun, and affordable.
We use a standard shipping rate based upon the value of the items in your cart to ensure that every order is shipped as safely and quickly as possible.
We offer Free Shipping on all orders over $50.
On orders between $0 and $49.99, Shipping is $8.
2-Day Expedited Shipping is also available for $20.
For more shipping information, visit our Shipping Policy.
Sales Tax Charge
A Sales Tax of 6% will be charged for South Carolina residents.
Did your order arrive with one or more damaged products?
We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing email@example.com. Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.
Did your order include the wrong items?
We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or email us at firstname.lastname@example.org to let us know about the issue. One of our Customer Service Team Members will be more than happy to correct your order during business hours Mon-Thurs. 8am- 6pm and Fridays until 5pm EST (holidays excluded).
Did you not like the fragrances you ordered?
That’s perfectly understandable. Ordering fragrances online can be challenging because you are not able to smell the fragrance in person. Please contact our Customer Service Team regarding your order by emailing email@example.com or call 1-877-786-8486
Was the product quality not satisfactory?
We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you will email us at firstname.lastname@example.org one of our Customer Service Team Members will respond within 24-48 hours.
If you can provide an image of the issue with the product and of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance. As a thank-you for this communication, we will provide you a refund for the item or a replacement.
Was your order lost/missing?
Did you purchase one of our items from an independent retailer or online marketplace?
Changed your mind on your order and wish to return the items?
951 S. Pine Street
Spartanburg, SC 29302
You may reach our Customer Service Team at 1-877-473-3653 or by emailing us at email@example.com for any questions related to your return.
- Did you have issues with a promo code?
Discontinued and Seasonal Items
Holiday fragrances and collections are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever comes first.
For more information and assistance please email our Customer Service Team at firstname.lastname@example.org.
Monday through Friday, 8:00 am - 5:00pm EST
Email: Greenleaf Customer Service
Website Return Department
951 South Pine Street
Spartanburg, SC 29302
All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of Potpourri, Oils, Envelope Sachets, and their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers. For more information about our product safety standards click here.