Shipping
We use a standard shipping rate based on the value of the items in your order. In most cases, the greater the value of your order, the greater the cost we incur to ship your order safely. We offer a few options to ensure that your order arrives safely and in a timely manner!
*Please note: in order to be eligible for Free Shipping, your order must be more than $65.00 after any discount codes have been applied.
**2-Day Shipping does not including processing time which is typically 1-2 business days.
Shipping Questions
Greenleaf Gifts currently ships to customers in all 50 United States. We also ship to United States Post Office Boxes.
Due to agreements with our international distributors, we do not ship to customers outside the United States at this time.
Please contact info@greenleafgifts.com for additional information regarding how to obtain our products in your country if you live outside the United States.
Orders placed before 2pm EST on business days will typically ship out that day. Orders placed after 2pm EST on business days or over the weekend will ship out the next business day.
You will receive a notification via email or text when your order ships.
We take care to make sure your order ships in a timely manner.
Our default shipping method is FedEx Ground Economy which may take up to 10 business days to deliver.
Please refer to your tracking information for any and all updates. We thank you for your patience while waiting on your order to arrive!
1. Log into your Greenleaf Gifts account to track your order.
2. Use the tracking number included in your shipping confirmation email or text message.
3. Call Customer Service at 1-877-473-3653 to speak with our Customer Service Team regarding the status of your order.
Customer Service is available to help you Monday through Thursday 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm EST.
Please feel free to call 1-877-GREENLEAF (877-473-3653) to talk with one of our Customer Service team members or send us an email at info@greenleafgifts.com.
Returns
If your order is in the same condition in which you received it, you can return your order for a refund. You will need to return the items at your expense. Please include your name and order number along with the reason for your return.
Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:
Greenleaf Gifts
Attn: Returns
951 S. Pine Street
Spartanburg, SC 29302
Returns must be submitted within 30 days from the ship date on your original order. If you have any questions regarding your return, please emailing us at info@greenleafgifts.com or by calling 1-877-473-3653.
Returns Questions
We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing info@greenleafgifts.com. Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.
We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or email us at info@greenleafgifts.com to let us know about the issue.
One of our Customer Service Team Members will be more than happy to correct your order during business hours Mon-Thurs. 8am- 6pm and Fridays until 5pm EST (holidays excluded).
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at info@greenleafgifts.com. We are happy to investigate your missing order and issue a refund or a replacement.
More Frequently Asked Questions
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-473-3653, or emailing us at info@greenleafgifts.com. One of our Customer Service Team Members will be happy to assist you within 24-48 hours.
For a return or refund, please contact the retailer you purchased the item from. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service by phone at 1-877-473-3653 or by emailing us at info@greenleafgifts.com.
We have distributors in over 90 countries! Please reach out to our Customer Service Team at 1-877-473-3653 or by emailing us at info@greenleafgifts.com.