At Greenleaf, we hope to make everyday a little more beautiful. For this reason, we are here to serve you with returns and refund information.
*All Return or Refund requests must be within 30 days from the Ship-date on your order.
Did your order arrive with one or more damaged products?
We’re here to make it right for you! Please take a photo of the damaged product and send it to our Customer Service Team by emailing email@example.com. Upon receiving the images, we will issue you a refund for your order or key a replacement of your item at no cost to you.
Did your order include the wrong items?
We are truly sorry for the inconvenience. If the items you received do not match the items you ordered, please give us a call at 1-877-473-3653 or email us at firstname.lastname@example.org to let us know about the issue. One of our Customer Service Team Members will be more than happy to correct your order during business hours Mon-Thurs. 8am- 6pm and Fridays until 5pm EST (holidays excluded).
Did you not like the fragrances you ordered?
That’s perfectly understandable. Ordering fragrances online can be challenging because you are not able to smell the fragrance in person. Please contact our Customer Service Team regarding your order by emailing email@example.com or call 1-877-786-8486
Was the product quality not satisfactory?
We’re here to improve your everyday with exceptional fragrance products, so please share your experience with us if your experience is less than satisfactory. If you will email us at firstname.lastname@example.org one of our Customer Service Team Members will respond within 24-48 hours.
If you can provide an image of the issue with the product and of the bottom label of the item, we will be able to share that information with our Quality Control Team so that they can research possible explanations for poor performance. As a thank-you for this communication, we will provide you a refund for the item or a replacement.
Was your order lost/missing?
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-473-3653 or email us at email@example.com . We are happy to investigate your missing order and issue a refund or a replacement.
Did you purchase one of our items from an independent retailer or online marketplace?
Our goal is to provide you with a high-performing home fragrance solution every time you make a purchase. For a return or refund, please contact the retailer you purchased the item from. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service by phone at 1-877-473-3653 or by emailing us at firstname.lastname@example.org .
Changed your mind on your order and wish to return the items?
You are welcome to return any unopened and unused items at your expense within 30 days from the ship date on your order. We ask that you include your name, order number and that all of the items are unused (in original packaging and unlit). Once the return is received, our Customer Service team will issue a refund for the value of the items returned. Returns may be sent to the address below:
951 S. Pine Street
Spartanburg, SC 29302
You may reach our Customer Service Team at 1-877-473-3653 or by emailing us at email@example.com for any questions related to your return.
Did you have issues with a promo code?
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-473-3653, or emailing us at firstname.lastname@example.org . One of our Customer Service Team Members will be happy to assist you within 24-48 hours.
Discontinued and Seasonal Items
At Greenleaf Gifts we strive to bring you new fragrances on a consistent basis. As a result we discontinued less popular fragrances and items twice a year. Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable.
Holiday fragrances and collections are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever comes first.