The quality of the four candles that I bought was very good. It is in an attractive 'bumpy' glass jar with a lid labeled with the scent name. I bought four different scents for four different people and each one is pleasant. The one that stands out is Haven (amazing!) and next best was the Spa Springs (clean and fresh), followed by Seaspray (that one had to grow on me but I like it) and finally Heirloom Spice (just good, not great--a little boring). They came packaged in sturdy cardboard that kept each candle separate from the others. It came via USPS which meant the package sat out by my mailbox for at least 6 hours (not preferable!). Service was fine, I never talked to anyone, I placed my order through the website. I visited the website many times and a few time left an order in may cart overnight (I am indecisive--and it is hard to buy scented things online). If you do that, they usually send you an email giving you 10% off what is in your cart. You can sign up for their email list and get 20% off. I waited for a 'black Friday' sale of 20% off and bought all the scents I wanted to try at once.