These make unique, wonderful gifts! I had one problem though ordering on-line vs. The one I received as a gift that was purchased in an actual store. I ordered two as Christmas gifts. Ine of the roses came in tightly wound as advertised, opening up as the oil penetrated. The second one I found was pretty open when received. That's the fun of these, watching the flower open as the scent penetrates. I contacted customer svc. & they sent me another rose. It still isn't quite as tightly wound, but much better. Thank you for listening to your customer to resolve the problem! I would order again. Prompt service, delivery & concern for their customers!